PB Tech NZ: returns, shipping and price match explained
What to know about restocking fees, return shipping costs, and where PB Tech's pricing tends to genuinely beat the big-box retailers.
Returns and restocking fees
PB Tech accepts returns of faulty goods under the Consumer Guarantees Act as standard. For non-faulty change-of-mind returns on opened items, PB Tech can apply a restocking fee — typically a minimum of 20% of the item's value — so opened electronics you've simply changed your mind on can cost you a real chunk of the purchase price to return. Returns generally take 5 to 15 working days to process depending on complexity.
Shipping costs on returns
For online orders, you'll usually cover the courier cost of returning an item yourself, with PB Tech only covering return shipping in specific situations (such as a confirmed fault) or where required by law. Factor this into any online purchase you're not fully certain about — a cheap listed price can be offset by return shipping costs if it doesn't work out.
Where PB Tech pricing tends to win
PB Tech is generally strongest on components, accessories, storage (SSDs, external drives), networking gear and computer peripherals — categories where their bulk-import model and lower overhead show up as genuinely competitive pricing versus JB Hi-Fi or Noel Leeming. On mainstream consumer electronics like phones and premium headphones, pricing is closer to parity with the big-box retailers.
The bottom line
PB Tech is well worth checking first for components and accessories, but read the return terms carefully before opening anything you're not sure you'll keep — the restocking fee and return shipping costs can add up quickly on a change-of-mind return.
Compare live prices before you buy
Twisti tracks pricing across PB Tech, Noel Leeming, JB Hi-Fi and Harvey Norman so you know exactly who's cheapest today.
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